Refund Policy

At My Friendly Tech Helper, your satisfaction and digital confidence are our top priorities. Because our services are based on time and personalized expertise, we adhere to the following policy:

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• Service Sessions: Completed sessions (Quick Fix, House Calls, and New Device Setups) are generally non-refundable. However, if we are unable to resolve your issue or provide a clear diagnosis and path forward, you will not be charged, or a credit will be applied to a future session at our discretion.

• Connected Life Membership: You may cancel your membership at any time. Refunds are not provided for partial months or unused session credits; however, your access to priority booking and your remaining credits will stay active until the end of your current billing cycle.

• Late Cancellations: As noted in our FAQ, sessions canceled with less than 5 hours of notice are subject to a cancellation fee, which is non-refundable.

• Prepaid Packages: Any prepaid session bundles are refundable within 14 days of purchase, provided no sessions have been used.

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Our Commitment: If you are ever unhappy with the support you received, please contact us! We are committed to making it right, whether through a follow-up call, a refund, or a credit toward a future service.