Welcome to My Friendly Tech Helper. By booking a session or joining the Connected Life Membership, you agree to the following terms:

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1. Scope of Service

My Friendly Tech Helper provides personalized technology coaching and support. We act as your advocate and educator to help you navigate your digital life. While we strive to resolve all technical hurdles, we do not provide hardware repair (e.g., fixing broken screens) or electrical work.

2. Subscription & Payments

• Billing: Membership fees are billed monthly on the date you sign up.

• Cancellations: You may cancel your membership with no hassle at any time. Send an email with your request to helper@myfriendlytechhelper.com. Cancellations will take effect at the end of your current billing cycle.

• Session Credits: Member sessions do not roll over to the next month. We encourage you to book your support sessions early to ensure availability.

3. Session Scheduling Policy

• 5-Hour Window: You may reschedule or cancel any session at no cost up to 5 hours before the start time.

• Late Cancellations/Reschedule Requests: Cancellations made within 5 hours of the session's start time will incur a $35 fee. We provide one grace waiver for the first late cancellation.

4. Security & Access

• Authorization: By requesting support via Google Meet, you authorize us to view your screen - when you share it - for the duration of the session. *We only view your screen if and when you choose to share it in a support session.

• Ownership: You remain the sole, private owner of your accounts and passwords. We will never ask you to share your master passwords for permanent storage.

5. Limitation of Liability

• We provide support with the highest degree of care. However, My Friendly Tech Helper is not liable for data loss, hardware failure, or third-party service outages (like internet or email provider issues). We strongly recommend that all clients maintain a current backup of their important files.

6. Right to Refuse Service

• To ensure a safe and respectful environment, we reserve the right to decline service or cancel memberships in the event of disrespectful behavior or if a request falls outside our professional capabilities.

7. In-Home Service Requirements

• Safe Environment: For the safety of our helper consultants, the client agrees to provide a safe, non-hazardous work environment. 

• Animal Policy: While we love pets, we ask that they be secured or supervised during the session to ensure the helper consultant can focus on your technology without distractions or safety concerns. 

• Workspace Location: For the comfort and safety of both the client and the consultant, all in-home sessions must be conducted in a common, open area of the home, such as a dining room, kitchen, or living room. 

• Room Restrictions: Our helper consultants do not provide services in private quarters, such as bedrooms, or in isolated areas like basements or attics.

• Ergonomics: A flat surface (table or desk) and seating for two are required to facilitate the side-by-side support and written instruction portion of the session.

• Adult Presence: A person aged 18 or older must be present in the home for the entire duration of the session. 

8. Service Area & Travel

• Travel Radius: In-home sessions are limited to the Colorado Springs region. Contact us to discuss travel to locations outside of Colorado Springs for an additional cost.

• Parking & Access: The client is responsible for providing clear access to the home and identifying available parking. 

9. Technical Limitations & Preparation

• Hardware Integrity: We do not perform hardware repairs (e.g., opening device casings or screen replacements) or electrical wiring.

• Administrative Access: To maximize your session, please have all relevant passwords and account login information ready.

• Functioning Utilities: In-home support for Wi-Fi or Smart Home devices requires an active  internet connection.