Full Service Details
House Call - At Home Support
In-home Technical Support and Training for all your devices and apps. *Colorado Springs Area Only*
Support Service Description
Patient, Professional Technical Support Help Delivered in Colorado Springs This 90-minute deep-dive session is the most popular choice for seniors who have a new device to set up, want to tackle a tech to-do list, or want a personal tutoring session on the technology they already have. We come to your home to provide patient, face-to-face support tailored specifically to your needs. What we can accomplish together: New Device Setup: We will unbox, connect, and transfer your data to your new computer, mobile phone, laptop or tablet, and provide you with clear, written instructions for you to refer back to in the future. Custom Optimization: We adjust your settings for better visibility, clearer sound, and ease of use. Personalized Lessons: Learn how to manage digital photos, navigate websites, how to use your devices, apps, and appliances at your own pace, with a patient teacher sitting right beside you. Smart Home & Wi-Fi Optimization: We help you manage smart thermostats, doorbells, wifi routers, or smart security cameras. Peripheral Setup: Get your printer, scanner, external speakers, or webcam working perfectly with your computer or tablet. Device Spring Cleaning: We’ll remove unnecessary programs, speed up your startup time, and ensure your antivirus protection is up to date. The Benefits of an In-Home Visit: We Come to You: Stay comfortable at home, where we will do checkups on all of the technology that you use, making sure your software and firmware are up to date. Even for your smart TVs, appliances, cars, and sound systems. Real-World Solutions: We see exactly how you use your tech, allowing us to suggest adjustments to fit your lifestyle and preferences. Reliable & Trusted: No strangers from a call center. You get a dedicated, friendly professional who knows your name and respects your home.
Cancellation Policy
By scheduling a session or joining the Connected Life Membership, you agree to the following terms: 1. Scope of Service My Friendly Tech Helper provides personalized technology coaching and support. We act as your advocate and educator to help you navigate your digital life. While we strive to resolve all technical hurdles, we do not provide hardware repair (e.g., fixing broken screens) or electrical work. 2. Subscription & Payments Billing: Membership fees are billed monthly on the date you sign up. Cancellations: You may cancel your membership with no hassle at any time. Send an email with your request to helper@myfriendlytechhelper.com. Cancellations will take effect at the end of your current billing cycle. Session Credits: Member support sessions do not roll over to the next month. We encourage you to book your support sessions early to ensure availability. 3. Session Scheduling Policy 5-Hour Window: You may reschedule or cancel any session at no cost up to 5 hours before the start time. Late Cancellations/Reschedule Requests: Cancellations made within 5 hours of the session's start time will incur a $35 fee. We provide one grace waiver for the first late cancellation. 4. Limitation of Liability We provide support with the highest degree of care. However, My Friendly Tech Helper is not liable for data loss, hardware failure, or third-party service outages (like internet or email provider issues). We strongly recommend that all clients maintain a current backup of their important files. 5. Right to Refuse Service To ensure a safe and respectful environment, we reserve the right to decline service or cancel memberships in the event of disrespectful behavior or if a request falls outside our professional capabilities.
Contact Details
719-256-0325
helper@myfriendlytechhelper.com
107 W Cheyenne Rd