Member Support Session

Cancellation Policy

By scheduling a session or joining the Connected Life Membership, you agree to the following terms: 1. Scope of Service My Friendly Tech Helper provides personalized technology coaching and support. We act as your advocate and educator to help you navigate your digital life. While we strive to resolve all technical hurdles, we do not provide hardware repair (e.g., fixing broken screens) or electrical work. 2. Subscription & Payments Billing: Membership fees are billed monthly on the date you sign up. Cancellations: You may cancel your membership with no hassle at any time. Send an email with your request to helper@myfriendlytechhelper.com. Cancellations will take effect at the end of your current billing cycle. Session Credits: Member support sessions do not roll over to the next month. We encourage you to book your support sessions early to ensure availability. 3. Session Scheduling Policy 5-Hour Window: You may reschedule or cancel any session at no cost up to 5 hours before the start time. Late Cancellations/Reschedule Requests: Cancellations made within 5 hours of the session's start time will incur a $35 fee. We provide one grace waiver for the first late cancellation. 4. Limitation of Liability We provide support with the highest degree of care. However, My Friendly Tech Helper is not liable for data loss, hardware failure, or third-party service outages (like internet or email provider issues). We strongly recommend that all clients maintain a current backup of their important files. 5. Right to Refuse Service To ensure a safe and respectful environment, we reserve the right to decline service or cancel memberships in the event of disrespectful behavior or if a request falls outside our professional capabilities.