Full Service Details
The Quick Fix - Remote Support
Friendly tech support for your apps and devices, right from your own home.
Support Service Description
For Your Every Day Tech Questions Tired of feeling stuck by a forgotten password, a new app or update, or a printer that suddenly won't connect? Technology should make your life easier, not more stressful. Our Quick Fix Support session is designed specifically for seniors who need fast, patient, friendly, and professional tech support without the hassle of a long house call or the frustration of a corporate phone tree. In just 30 minutes, we can clear away the digital clutter and give you clear written instructions for you to refer back to. This session is conducted safely and conveniently via Google Meet. You don’t have to worry about talking tech because we speak your language and move at your pace. Common Quick Fix Challenges We Solve: Password Recovery & Management: Regain access to your email, social media, or banking accounts and learn how to keep them secure but accessible. App Troubleshooting: Fix frozen apps, update your favorite programs, or learn how to navigate a new feature on your device. Email Help: Organize your inbox, setup folders, and learn how to identify and delete spam or scam emails. Basic How-To Questions: Whether it’s how to attach a photo, how to start a video call?, or how to connect your phone to your new car or appliance, we provide clear, step-by-step guidance. Software Updates: Ensure your devices are running safely with the latest security patches without accidentally changing your favorite settings. Why Choose a Remote Quick Fix? Convenience: Get the help you need from the comfort of your favorite chair. Fast Relief: Perfect for those frustrating moments where you just know there's an easier, better, or faster way to get what you want and need from the technology in your home. Patient & Kind: We are My Friendly Tech Helper, and we are here so that you feel supported, confident and connected.
Cancellation Policy
By scheduling a session or joining the Connected Life Membership, you agree to the following terms: 1. Scope of Service My Friendly Tech Helper provides personalized technology coaching and support. We act as your advocate and educator to help you navigate your digital life. While we strive to resolve all technical hurdles, we do not provide hardware repair (e.g., fixing broken screens) or electrical work. 2. Subscription & Payments Billing: Membership fees are billed monthly on the date you sign up. Cancellations: You may cancel your membership with no hassle at any time. Send an email with your request to helper@myfriendlytechhelper.com. Cancellations will take effect at the end of your current billing cycle. Session Credits: Member support sessions do not roll over to the next month. We encourage you to book your support sessions early to ensure availability. 3. Session Scheduling Policy 5-Hour Window: You may reschedule or cancel any session at no cost up to 5 hours before the start time. Late Cancellations/Reschedule Requests: Cancellations made within 5 hours of the session's start time will incur a $35 fee. We provide one grace waiver for the first late cancellation. 4. Limitation of Liability We provide support with the highest degree of care. However, My Friendly Tech Helper is not liable for data loss, hardware failure, or third-party service outages (like internet or email provider issues). We strongly recommend that all clients maintain a current backup of their important files. 5. Right to Refuse Service To ensure a safe and respectful environment, we reserve the right to decline service or cancel memberships in the event of disrespectful behavior or if a request falls outside our professional capabilities.
Contact Details
719-256-0325
helper@myfriendlytechhelper.com
107 W Cheyenne Rd